FAQ
Frequently Asked Questions
Downloads Compatibility
Q: Are all of the downloads compatible with Windows and Mac?
A: Yes, provided your operating system is running an up-to-date and registered Digital Audio Workstation (DAW). Our products are compatible with select DAWs including:
- Pro Tools
- Logic Pro
- FL Studio
- Ableton
- Studio One
- Cubase
Please ensure you select the correct DAW when adding products to your cart.
Note: Studiorack presets are compatible with any DAW that utilizes Waves Studiorack.
Accessing Your Downloads
Q: How can I access my downloads?
A: After completing your purchase, a download link will be sent to your email. If you’ve received an order confirmation but have not yet received your download link, please contact us at helpmedevvon@gmail.com for assistance.
Presets and Templates Stock Versions
Q: Do all HMD presets and templates have stock versions?
A: No, the following items do not have stock versions:
- Help Me Devvon Studiorack Vocal Preset
- Help Me Devvon Studiorack Effects Preset
- Help Me Devvon Studiorack Master Preset
- Help Me Devvon 2 Track Studiorack Preset
- Drake Type Vocal Template (Ableton)
- Roddy Ricch Type Vocal Template (Pro Tools, Logic, Ableton)
- Rags To Riches Vocal Chain (Pro Tools, FL Studio, Logic, Ableton)
Mix & Master Services
Q: Do you offer mix & master services?
A: Our mix & master services have transitioned to HMD Studios. For more details and to review our service list, please email hmdmixing@gmail.com.
Song Feedback
Q: Can I get feedback on my song?
A: While we are not currently offering formal advising services, we invite you to join our Discord community. There, many audio professionals—including Devvon—actively participate in discussions, answer questions, and offer valuable feedback.
Technical Support
Latency Issues When Recording
Q: How do I fix latency issues (delay in headphones) when I am recording?
A: If you notice a delay in your headphones, try the following:
- Open your audio settings and navigate to the playback engine.
- Lower your buffer size to 128 samples (or the lowest setting available). (Higher sample sizes can result in increased latency.)
- Note that lowering the buffer size demands more CPU power. Experiment to find the optimal balance between low latency and system performance.
Missing Plugin Error
Q: I have all of the required plugins but am receiving a “Missing Plugin” error. How can I fix this?
A: Please follow these steps:
- Reinstall the missing or required plugins, and re-scan both VST/VST3 versions in your DAW.
- Ensure that all required plugins are active and updated.
- Verify that your DAW is also updated and registered.
- Restart your computer and reopen the template.
Important: Templates will not load cracked plugins or DAWs. Please update both the ownership details and the plugin itself before opening the template.
No Sound After Recording
Q: I can’t hear any sound after I record. What do I do?
A: If you are not hearing sound from the “Record Here” track, please:
- Check your audio settings and verify that the input/output assignments are correct.
- Confirm that the input on the affected track is set appropriately.
- Ensure that all plugins in the signal chain are active, as an inactive plugin may prevent audio playback.
Why do I need an iLok and how do I get it?
- BEFORE installing your HMD plugin, you will need iLok (free to download).
- Purchase of an iLok USB is not necessary—you only need your computer. Look for a Blue Button that says Download iLok License Manager.
- Enter the activation code sent to your email upon opening the plugin.
- Download and install iLok License Manager (Free) before installing your HMD plugin(s).
iLok:
iLok is a software licensing system that manages software licenses for audio and music production applications.It's a security key that allows users to unlock and use licensed software.